Privacy policy

Last update: 30/09/2023

Publication manager: Miriam MARKUSSON

1. Introduction

CASANERA.COM (hereinafter "we", "us" or "the Site") attaches great importance to the protection of your personal data. This privacy policy describes how we collect, use, share and protect your personal data when you visit our eshop or make purchases from us.

2. Data collected

We collect the following types of personal data:

- Identification information (surname, first name, delivery & billing address).

- Contact information (e-mail address, telephone number).

- Browsing data after anonymous consent (browsing history for statistical purposes).

- Order information and purchase history

- Your requests to our customer service in order to serve you better.

3. Use of data

We use your personal data for the following purposes:

- Processing your orders.

- Sending notifications and updates about your orders (order status updates, delivery...).

- Answering your questions and requests to our customer service department.

- Personalize your browsing experience on our site after consent & acceptance of the Analytics tool.

- Provide information about our products, promotions and events (with your consent) and only after you have subscribed to our newsletter.

- To improve our products and services.

4. Data sharing

We do not sell your personal data to third parties. However, we may share your data with

- Third-party service providers required to process orders (delivery, payment, etc.).

- Competent authorities when required by law.

- Other parties only with your explicit consent.

5. Data security

We take appropriate security measures to protect your personal data from unauthorized access or disclosure.

6. Cookies and Similar Technologies

We use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may affect some of the site's functionality. For this purpose, we have set up the "Axeptio" service, which is our fully transparent consent manager. This allows you to accept or decline the use of any third-party service used on our eshop.

7. Your rights

You have the right to access, rectify, delete or object to the processing of your personal data. To exercise these rights, please contact us at [email protected]

8. Updates to the Privacy Policy

We may update this privacy policy from time to time. The date of the last update will be indicated at the top of this page.

9. Contact

If you have any questions about our privacy policy, please contact us by e-mail at [email protected]